Terms of use

By creating an account or using the service you agree to these terms. If you register for a company, you confirm that you have authority to bind it. If you do not agree, do not use the service.

Jaras is a platform for sending and receiving WhatsApp Business messages through the official Meta Cloud API. It includes templates, contacts, campaigns, the inbox when enabled, team roles, and an API with webhook notifications. The service runs on a prepaid balance in US dollars. There are no monthly subscription plans. Jaras does not offer sending outside the official path, and it does not offer tools that break WhatsApp or Meta rules.

You provide accurate, current information and you keep your password and API keys secret. You are responsible for everything that comes from your account, your organization’s members, and the keys tied to it. Each organization has its own wallet, and each member sees only what their role allows. We may refuse a registration, ask for extra verification, or suspend access if there is a security risk or misuse.

Linking an existing number or buying a number goes through a WhatsApp Business account that is subject to Meta’s terms and approval. We do not guarantee acceptance of a display name, a verification badge, or any template. Number quality, sending limits, and Meta’s suspension of an account or of messages all apply to you. If Meta blocks sending, we stop sending on our side as well until that block is lifted.

You follow the WhatsApp Business Policy, Meta’s commerce policy, and the rules for approved templates. You also agree that:

• You have the right to message every number you send to, and marketing messages rest on valid consent where consent is required.
• Content is free of fraud, phishing, malware, illegal material, and impersonation.
• You do not present the service as if you were Meta, or as if sending happens on an unofficial path.
• You do not use the platform for random bulk sending, for collecting numbers without a lawful basis, or for sending verification codes on behalf of a business you do not control.
• Templates are reviewed by Meta. A rejected template, a delayed approval, or a drop in number quality does not create a right to compensation and does not refund any amount.

Each message is priced by the recipient’s country and the Meta category shown in the price calculator: marketing, utility, authentication, or service. The price that applies is the price in force at send time. A later price change does not affect amounts already charged. If the balance is not enough, sending stops. After a top-up, a campaign resumes from where it stopped and does not resend messages that were already sent.

A top-up request is added to the balance only after an administrator approves it. Annual number fees, number purchase amounts, and verification amounts are separate from the per-message price, and they are charged as shown in the dashboard when the action is carried out.

An amount charged for a message that failed before it became billable under the billing rule then in force is returned to the wallet inside the platform. A return to the wallet is not a cash refund to the payment method.

You may stop using Jaras, or ask to close the organization, at any time by emailing info@tryjaras.com. Closing the account, cancelling the service, or stopping use does not return any amount already paid.

None of the following is refunded, whether on cancellation, closure, stopping use, or the end of the relationship for any other reason:

• Remaining wallet balance, whether partly used or unused.
• Any top-up that was requested or approved.
• Verification amounts.
• Number purchase amounts and number fees.

The only exception is a proven general failure of the Jaras service itself, where that failure leaves Jaras unable to keep providing the service or unable to keep serving customers. Only in that case will unused amounts tied to the service that stopped be considered for return.

The following are not that exception, and amounts already paid stay non-refundable: Meta’s refusal of a template, a display name, or a verification badge; a number restriction or ban by Meta or WhatsApp; a drop in number quality; an error in content or in the recipient list; an empty wallet; a breach of these terms or of Meta’s policies; or an outage on the customer’s side or at the customer’s internet provider.

We may offer a trial limited by message count, duration, and recipient number. We may change the trial limit or end it. A trial does not change the refund rules above for any amount paid outside the trial.

API keys are secret. You are responsible for their use, for every request made with them, and for the webhook address you set. We may revoke a key or suspend API access if it is misused or puts the service or recipients at risk.

We work to keep the platform available and usable. We do not commit to a specific uptime percentage. A Meta outage, a WhatsApp restriction, or a network failure outside our control is not a general failure of the Jaras service under the cancellation and refund section, as long as Jaras can keep operating the platform.

The platform, the brand, the interface, and the software belong to Jaras or are licensed to it. The customer’s content and its customers’ data remain the customer’s. The customer grants Jaras a limited, non-exclusive license to process that content only as far as running the service requires. We may use feedback to improve the product without a payment obligation.

We may suspend sending, suspend the account, or end it if you break these terms, misuse the service, if Meta asks us to, or if there is a risk to recipients or to the platform. Suspension or termination for that reason does not create a refund right under the cancellation and refund section.

The service is provided as available. We do not guarantee that every message is delivered or read, or that Meta accepts your template, number, or verification. We are not liable for lost profits, opportunities, or data caused by the content you sent, by your recipient list, or by Meta’s decision about your number, except in cases of fraud or gross fault on our side. Any cash compensation, if it is owed, does not exceed the service fees you paid in the three months before the claim, and this does not override the cancellation and refund section.

These terms are governed by the law of the Syrian Arab Republic. The courts of Damascus hear a dispute, after an attempt to resolve it amicably within thirty days of a written notice to info@tryjaras.com.

We publish any change on this page with the update date. Continuing to use the service after publication means you accept the updated terms. If a change is material, we notify active account holders at the email on the account.

Jaras — info@tryjaras.com — WhatsApp +963 981 828 219 — tryjaras.com.